How to Create a Successful Team

The quality of your office is going to be determined by the quality of the team that assists you in providing health care to your patients. There are a number of things that she can do in order to build and strengthen your health care team.

People do business with people who do like, who are like them if we understand this concept. It is more important than ever before, that there is a positive chemistry among your staff members. The more your staff members enjoy working with each other better care your patients will receive.

So here are three things you can do right away, in order to build and create a successful team that is ready to assist you in providing health care to your patients.

1: You must have regular staff meetings. Although most people don't like to be in meetings they're important in order to set goals, solve problems and get everybody on the same page.

2: Design group activities that involve all staff members in a setting other than your office. Make it fun! This will not only help team members bond with each other. It should also help them bond with you

3: Constantly catch your team members doing the right thing and let them know how much you appreciate it. Then tell the rest of the staff members, what a great job that person did and be specific. Everyone wants Love, Appreciation and Respect, if you give them those three things you will have a group of highly motivated quality staff members on your team.

Dr. Rick Goodman speaks from real -Life experiences and achieves great results! Rick is the author of Living a Championship Life "A Game Plan for Success" http://livingachampionshiplife.com/ which has been widely acclaimed since its release.

Rick has worked with companies of all sizes-from small businesses and entrepreneurial startups to Fortune 500 companies His high-energy content rich keynotes, seminars and workshops are designed for associations and firms of all sizes that want to maximize their potential.

For more information on Rick’s keynote speaking programs, audio programs and training programs go to http://www.dr.rickgoodman.com/ or call 888-267-6098

Don't Participate in the Recession!

Every day more and more Americans are affected by the mortgage crisis in America, rising gas and food prices and the economy. Even in tough times the individuals that have a game plan for success not only survive but they also thrive.




For the last 20 years I've been studying success in business, sports and individual successes. I've had the opportunities to see what it takes to not only survive in a poor economy, but actually thrive and get ahead.




What do all championship athletes and teams have in common with the world’s most successful people?

They all have a game plan for the ultimate victory! Whatever you want to achieve is entirely possible, and all it takes is having a strategic game plan, and maintaining your focus - just like the pros.

In my new book Living a Championship Life, I will provide you with just that plan. It includes practical, real-life insights, and easy-to-implement action steps that will dramatically free up your time, increase your wealth, and help you solidify your most important relationships.

Features practical information on how to:

Design a winning game plan for success
Transform your fears into victory
Master your communication in any situation




Create life balance and magic moments in all areas of your life




My goal is to see each and every one of you succeed in achieve everything that you want to in life!




I'm extending a special offer to all readers my blog who want to prevent the pain and suffering of the poor economy.




Just go to the link below and receive a special discounted price on my new book, Living a Championship Life "A Game Plan for Success" just for you! In addition, I'm going to include the motivational and informational CD album Striving for Excellence. The information contained in the book and on the CD album will save you time, money and countless hours of stress.
Just go to this link to receive your special offer:

http://www.drrickgoodman.com/site/living-a-championship-life-book-w-free-bonus-cd.html









Best regards on your road to success!



Dr. Rick Goodman



http://www.drrickgoodman.com/

Is Your Customer Service Losing You Money ?

I have a favorite market that like to shop at when I'm looking for fresh meat or fresh seafood, and it's right around the block from my house. I've been there on a number of occasions when I was served by a gentleman who obviously did not want to be there. In the past I had paid special attention in order to build rapport with this individual and even maybe put a little smile on his face.

Yesterday I decided to run over to the market, and hopefully arrive before they closed at seven o'clock. I walked through the door at 6:15 p.m. and proceeded to the vegetable and fruit area of the store. As I was shopping I glanced over to seafood section and glanced over at Mr. Happy the gentleman who had served me on previous occasions.

He had that look of, I don't want to be here, I can't wait to get out! I walked over to him and asked him how he was doing and he barely answered me with a shrug. I then picked out some red snapper and was looking to make another purchase. The fresh tuna in the section looked pretty good. However, I was interested in a smaller piece, one that he could cut fresh that would meet my needs with almost 40 minutes left in his day. He looked up at me and said I can't cut you a piece of fish you'll have to take what's here. He then proceeded to pick up bigger and bigger pieces asking me if I wanted any of those, He just wasn't listening!

I looked at him and said, no, I think I'll pass and then I preceded over to the checkout counter without making any additional purchases. Here's my question; How many people that day, or this month, decided on passing on getting more food because of this individuals lousy customer service.
It's unfortunate, but when customers leave us because of poor service they generally don't tell us in advance. Your customer service can increase your business or kill your business very rapidly. It's more important than ever before to look for customer service oriented people when you're involved in the hiring process. With increasing competition to businesses that have the best customer service will survive and thrive in our market today.

Customer Service Excellence Barbecue Style

Living in St. Louis for 15 years taught me many lessons about about grilling food, eating barbecued food and purchasing barbecue grills. In fact, in my life I think I've spent thousands of dollars on the purchase of barbecue grills alone. I have bought charbroil grills, small hibachi grills and just about any type of barbecue grill you can imagine. Some of them have been expensive, but most have been pretty cheap.So when I moved to Florida I couldn't really decide what type of grill I would get, so I decided instead of spending a lot of money I would buy an inexpensive grill.

I must've changed burners and assorted parts on those inexpensive grills every year. At one point it seemed as if I was just purchasing a new barbecue grill every year. So two years ago, I decided to stop the madness and spend a lot of money on a Ducane stainless steel barbecue grill. Ducane was formerly owned by a chinese company and was recently bought by Weber the people who make the Weber kettle http://www.weber.com/.

This grill has all the bells and whistles you could want on a grill including a rotisserie, side burner and a number of other features. I was in barbecue heaven! I invited guests over every weekend just so I could show off my new stainless steel masterpiece and watch them chow down on some St. Louis barbecue. Since I live so close to the beach down in South Florida the elements have had an effect on my new grill causing the burners to rust out after only a year.

When I contacted Weber their response was No Problem! And they immediately sent me five new burners, although only one was rusted out, this was in 2006. Well justa few weeks ago, I noticed that the burners on the grill were not working properly again. So I took the grill apart to look at the burners and grill plate. They too had started to rust from the elements, most likely the salt in the air.

I once again contacted Weber and they not only sent me new burners again, they also sent an individual to replace the inside of the grill. For all intensive purposes I now had a brand new grill .I had never quite experienced customer service at this level, from a barbecue company.

So I began to think, there is definitely a lesson in this story that I can share with others and here it is...

If we all reacted as quickly to meet our customers needs as the Weber Grill Company our business would grow overnight by word of mouth alone from satisfied customers just like myself.

So the next time you looking for a barbecue grill think of Weber http://www.weber.com/ a company that truly stands by their product.

Dr. Rick Goodman is a professional speaker who works with organizations that want to Develop Great Leaders “Through Excellence in Communication and Team Building”. For more information on Rick’s speaking programs, Audio Programs and learning programs contact (888) 267-6098 or mailto:Rick@drrickgoodman.com (http://www.drrickgoodman.com/)

Lobsters and Leadership in the State of Maine

For the third time in as many months I've had the pleasure of working with some of the top leaders in the state of Maine.The people of the State exhibit a hands-on leadership quality that we all should embrace. They are friendly, involved and on top of things. I've worked with leaders in Health Care, Retail, and the Technology Sector. What I appreciate most about the people of Maine is there down to earth quality and understanding of the communications skills that make a difference. My first stop was in Waterville, Maine, where I met with new managers and supervisors from hospitals and state organizations. These are people that want to make a difference in other people's lives. Today I had an opportunity to speak in Rockland, Maine, which is the lobster capital. I met with representatives of Home Health Care Facilities, Hospitals, trucking companies, and one of the neatest boutiques I have ever seen called the Grasshopper

Working with these people and helping them with their communication skills filled me with a sense of tremendous gratification. Tonight as I sit here in Portland, Maine for the second time in the last month and a half right I had the opportunity to visit my favorite lobster Restaurant J'S Oyster Bar it's a place where the locals go. The quality I like best about this restaurant is the outstanding customer service.

The lobsters are superior to any restaurant I've ever been to and the diversity of their clientele is incredible. People from all walks of life come to J's. It's not the prettiest place in the world. In fact, I think some people call the restaurant a dive. However, when you walk into J's they make you feel like you're at home. I think we could all learn a lesson from the quality of customer service st J's . You don't have to be a fancy place to offer excellent customer service, and now days we all have competitors. The quality of our service will be directly proportional to the longevity of our business. Those business's that deliver the best quality and customer service are those that will succeed for years to come! So the next time you're in Maine go down to the wharf and experience true New England gem!