Tuesday, June 26, 2007

True Leaders in Columbus Georgia

Last week I had the pleasure of meeting with leaders in Columbus, Georgia. I was speaking at the Managers and Supervisors Conference where I met some of the most fabulous and positive people I've spoken to in years. A majority of these people were teachers and educators. They were willing to learn and were excited to share the lessons that I was teaching them with their students. It's always been my opinion that teachers are the most important people on the planet, and unfortunately the lowest paid. However, their natural energy and excitement about what they were doing in life truly inspired me from the moment they walked into the seminar to the moment they left with smiles on their faces. I also had the pleasure to meet with the association executives from the Florida Society of Ambulatory Surgical Centers http://fsasc.org/ in Tallahassee Florida. I can't wait to meet with their members and deliver my newest keynote address: Striving for Excellence " What We Do and the People We Touch" at the Marriott Hotel in Tampa Florida On July 19. The executives at the FSASC also informed me that my article had just been published in the Georgia Society Of Ambulatory Surgical Centers http://gsasc.org/ Spring newsletter. I'm really excited that my article has had such an amazing effect on the people in our healthcare industry today. Every day I realize that I am truly blessed to be able touch so many peoples lives on a regular basis.

Dr. Rick Goodman is a professional speaker who works with organizations that want to develop great leaders. For more information on Ricks speaking programs, Audio Programs and learning programs contact (888) 267-6098 or rick@drrickgoodman.com (www.drrickgoodman.com)

Wednesday, June 13, 2007

Lobsters and Leadership in the State of Maine

For the third time in as many months I've had the pleasure of working with some of the top leaders in the state of Maine.The people of the State exhibit a hands-on leadership quality that we all should embrace. They are friendly, involved and on top of things. I've worked with leaders in Health Care, Retail, and the Technology Sector. What I appreciate most about the people of Maine is there down to earth quality and understanding of the communications skills that make a difference. My first stop was in Waterville, Maine, where I met with new managers and supervisors from hospitals and state organizations. These are people that want to make a difference in other people's lives. Today I had an opportunity to speak in Rockland, Maine, which is the lobster capital. I met with representatives of Home Health Care Facilities, Hospitals, trucking companies, and one of the neatest boutiques I have ever seen called the Grasshopper

Working with these people and helping them with their communication skills filled me with a sense of tremendous gratification. Tonight as I sit here in Portland, Maine for the second time in the last month and a half right I had the opportunity to visit my favorite lobster Restaurant J'S Oyster Bar it's a place where the locals go. The quality I like best about this restaurant is the outstanding customer service.

The lobsters are superior to any restaurant I've ever been to and the diversity of their clientele is incredible. People from all walks of life come to J's. It's not the prettiest place in the world. In fact, I think some people call the restaurant a dive. However, when you walk into J's they make you feel like you're at home. I think we could all learn a lesson from the quality of customer service st J's . You don't have to be a fancy place to offer excellent customer service, and now days we all have competitors. The quality of our service will be directly proportional to the longevity of our business. Those business's that deliver the best quality and customer service are those that will succeed for years to come! So the next time you're in Maine go down to the wharf and experience true New England gem!